Warranty Information

Warranty Information

Goldline Nigeria Limited

At Goldline Nigeria Limited, we stand behind the quality of our products. This Warranty Information page explains the coverage, conditions, limitations, and claim process for products purchased from Goldline.

Please read this page carefully before installation or use.

1. Warranty Coverage Overview

Goldline supplies first-quality doors, door shades, railings, furniture, sanitary wares, tiles, solar water heaters, and related building products.
Warranty coverage varies depending on the product category and manufacturer.

Unless otherwise stated, warranties cover manufacturing defects under normal use and proper installation.

2. Products Covered by Warranty

Warranty may apply to the following categories:

• Security and interior doors
• Door shades and canopies
• Railings and fittings
• Furniture and cabinetry
• Sanitary wares and accessories
• Tiles (subject to installation compliance)
• Solar water heaters and components

Warranty terms are provided at the point of sale or in product documentation.

3. Warranty Duration

Warranty periods vary by product type and manufacturer and may include:

• Limited short-term warranties
• Extended manufacturer warranties
• Component-specific warranties (e.g., fittings, accessories, solar systems)

Customers are advised to confirm warranty duration before purchase or installation.

4. Conditions for Warranty Validity

For a warranty to remain valid, the following conditions must be met:

• Product must be properly installed
• Installation must follow manufacturer and Goldline guidelines
• Product must be used for its intended purpose
• Product must be maintained according to care instructions
• Proof of purchase must be provided

Professional installation by Goldline Nigeria Limited is strongly recommended.

5. What the Warranty Covers

The warranty generally covers:

• Manufacturing defects
• Structural defects under normal use
• Functional failures due to production faults

Goldline may, at its discretion:

• Repair the defective product
• Replace the product or affected component
• Offer an alternative resolution where applicable

6. What the Warranty Does Not Cover

Warranty coverage does not apply to:

• Improper or poor installation
• Damage caused by third-party installers
• Normal wear and tear
• Misuse, abuse, or negligence
• Environmental damage (moisture, corrosion, heat, chemicals)
• Unauthorized modifications or repairs
• Color variations or aesthetic changes over time
• Products installed despite visible defects

7. Installation Disclaimer

Products installed by third parties are not covered for installation-related issues.
Any defect must be reported before installation.

Goldline is not responsible for:

• Removal or reinstallation costs
• Structural alterations caused during installation
• Damage due to incorrect measurements

8. Warranty Claim Process

To make a warranty claim:

1. Contact Goldline Customer Support
2. Provide proof of purchase
3. Submit photos or videos of the defect
4. Allow inspection (physical or remote)
5. Await warranty assessment and approval

Unauthorized claims or incomplete documentation may be declined.

9. Inspection & Resolution

Once a claim is approved:

• Goldline will inspect the product
• A repair, replacement, or resolution will be provided
• Replacement does not extend the original warranty period

Goldline’s decision on warranty resolution is final.

10. Transportation & Handling Costs

• Warranty does not cover delivery, transportation, or handling costs
• Customers may be responsible for returning items for inspection
• Replacement delivery fees may apply unless stated otherwise

11. Solar Water Heater Warranty Notice

Solar water heaters may include:

• Separate component warranties
• Manufacturer-specific conditions
• Maintenance requirements

Failure to follow maintenance guidelines may void warranty coverage.

12. Transferability

Unless stated otherwise, warranties:

• Apply only to the original purchaser
• Are non-transferable

13. Limitation of Liability

Goldline Nigeria Limited shall not be liable for:

• Indirect or consequential damages
• Loss of income or business interruption
• Property damage resulting from product misuse or improper installation

14. Policy Updates

Goldline Nigeria Limited reserves the right to update this Warranty Information at any time.
Changes will be published on this page and take effect immediately.

15. Contact Information

For warranty inquiries or claims:

📞 Goldline Nigeria Limited – Customer Support
📩 Email or website contact form
📍 Visit our showroom

Goldline Nigeria Limited — Quality You Can Trust. Support You Can Rely On.