Goldline Nigeria Limited
At Goldline Nigeria Limited, customer satisfaction is a top priority. This Orders & Returns Policy explains how orders are processed, delivered, inspected, and returned when necessary. We encourage all customers to read this page carefully before placing an order.
Goldline supplies first-quality doors, door shades, railings, furniture, sanitary wares, tiles, solar water heaters, and related building products, ensuring transparency and trust throughout the buying process.
1. Placing an Order
Customers can place orders through:
- Our official website shop page
- Authorized Goldline showrooms
- Approved sales representatives
Once an order is placed:
- You will receive an order confirmation via email or SMS
- Orders are processed only after payment confirmation
- Custom or special-order items may require additional processing time
⚠️ Please ensure that all order details (product type, size, color, quantity, delivery address, and contact information) are correct before checkout.
2. Order Processing & Confirmation
- Orders are typically processed within 1–3 business days
- Bulk, customized, or special items may take longer
- Customers will be notified if there are delays or stock changes
- Goldline reserves the right to cancel or adjust an order due to stock availability or pricing errors (customers will be fully informed)
3. Pricing & Payments
- All prices are displayed in Nigerian Naira (₦) unless otherwise stated
- Prices are subject to change without prior notice
- Full payment is required before order dispatch
- Accepted payment methods may include bank transfer, POS, online payment gateways, or approved corporate payment terms
4. Delivery & Collection
Delivery
- Delivery timelines vary by location and product size
- Delivery charges are calculated at checkout or communicated before dispatch
- Customers must ensure site accessibility for large or heavy items
Store Pickup
- Customers may opt for showroom or warehouse pickup
- Valid identification and order confirmation are required for collection
⚠️ Risk transfers to the customer once the order is delivered or collected.
5. Inspection on Delivery
Customers are required to:
- Inspect items immediately upon delivery or pickup
- Confirm quantity, condition, and specifications
Any visible damage, shortage, or incorrect item must be reported within 24 hours of delivery.
Failure to report within this timeframe may affect return eligibility.
6. Returns Policy
Goldline accepts returns under the following conditions:
Eligible Returns
- Wrong item supplied
- Manufacturing defects
- Damaged items reported within 24 hours of delivery
- Items unused, unopened, and in original packaging
Non-Returnable Items
- Custom-made or special-order products
- Installed or used items
- Items damaged due to improper handling, storage, or installation
- Clearance or discounted items (unless defective)
7. Return Process
To initiate a return:
- Contact Goldline Customer Support within 24–48 hours of delivery
- Provide order number, photos/videos, and reason for return
- Await return approval and instructions
- Return the item in original condition and packaging
⚠️ Unauthorized returns will not be accepted.
8. Refunds & Replacements
- Approved refunds are processed after item inspection
- Refunds are issued to the original payment method
- Processing time is typically 5–10 business days
- Replacements may be offered where applicable instead of refunds
Delivery and handling fees are non-refundable unless the return is due to Goldline’s error.
9. Order Cancellation
- Orders can only be canceled before dispatch
- Custom or special-order items cannot be canceled once production begins
- Cancellation requests must be made in writing or through customer support
10. Installation & Service Disclaimer
- Goldline is not responsible for damages caused by third-party installers
- Professional installation by Goldline is recommended
- Installed products are not eligible for return unless a manufacturing defect is confirmed prior to installation
11. Warranty Information
- Selected products may include manufacturer warranties
- Warranty coverage does not include damage from misuse, poor installation, or neglect
- Warranty claims must follow manufacturer guidelines
12. Customer Responsibility
Customers are responsible for:
- Accurate measurements and product selection
- Site readiness before delivery
- Proper storage and handling after delivery
13. Policy Updates
Goldline Nigeria Limited reserves the right to update this Orders & Returns Policy at any time. Changes will be posted on this page and take effect immediately.
Need Help?
If you have questions about your order, delivery, or returns:
📞 Contact Goldline Nigeria Limited
📍 Visit our showroom
📩 Reach out to customer support
Goldline Nigeria Limited — Your Trusted One-Stop Building Materials Partner.
