Help & Frequently Asked Questions (FAQs)
Goldline Nigeria Limited
Welcome to the Goldline Nigeria Limited Help & FAQs page.
Here you’ll find answers to common questions about our products, orders, delivery, installation, maintenance, payments, and support services.
Goldline is your one-stop source for first-quality doors, door shades, railings, furniture, sanitary wares, tiles, solar water heaters, and more.
1. General Questions
What does Goldline Nigeria Limited do?
Goldline Nigeria Limited supplies premium building materials and offers professional installation and maintenance services for residential, commercial, and industrial projects across Nigeria.
Where is Goldline located?
Goldline operates through physical showrooms and warehouses, with delivery services available nationwide. Please visit our Contact Us page for current showroom locations.
Do you work with individuals and companies?
Yes. We serve homeowners, developers, contractors, architects, corporate organizations, and government projects.
2. Products & Quality
Are your products original and first quality?
Yes. All products sold by Goldline are first-quality, carefully sourced, and inspected to meet durability, safety, and performance standards.
Do your products come with warranties?
Some products come with manufacturer warranties, depending on the product category. Warranty details are provided at the point of purchase.
Can I see products before buying?
Yes. Customers are encouraged to visit our showrooms to inspect products physically before placing an order.
3. Orders & Payments
How do I place an order?
Orders can be placed through:
- Our website shop page
- Goldline showrooms
- Authorized sales representatives
What payment methods do you accept?
We accept:
- Bank transfers
- POS payments
- Online payment gateways
- Approved corporate payment arrangements
Can I modify my order after placing it?
Order changes are only possible before processing or dispatch. Custom or special-order items cannot be modified once confirmed.
4. Delivery & Pickup
Do you deliver nationwide?
Yes. Goldline delivers to most locations across Nigeria. Delivery timelines and costs vary based on location and product type.
How long does delivery take?
Delivery typically takes 2–7 business days, depending on location, stock availability, and product size.
Can I pick up my order myself?
Yes. Customers may choose warehouse or showroom pickup with valid identification and order confirmation.
5. Installation Services
Do you offer professional installation?
Yes. Goldline provides expert installation for doors, railings, furniture, sanitary wares, tiles, and solar water heaters.
Why should I use Goldline installation services?
Our installation ensures:
- Proper fitting
- Product durability
- Warranty protection
- Professional finishing
Can I use my own installer?
Yes, but Goldline is not responsible for damages caused by third-party installers.
6. Maintenance Services
Do you provide maintenance services?
Yes. We offer scheduled and on-demand maintenance services to keep your installations in excellent condition.
What does maintenance include?
Maintenance may include inspection, cleaning, adjustments, part replacement, and performance testing depending on the product.
Can I request routine maintenance?
Yes. Customers can request periodic or contract-based maintenance services.
7. Returns & Refunds
What is your return policy?
Returns are accepted for:
- Wrong items supplied
- Manufacturing defects
- Items damaged during delivery (reported within 24 hours)
Items must be unused and in original packaging.
How long do refunds take?
Approved refunds are processed within 5–10 business days, depending on the payment method.
Are installed items returnable?
No. Installed or used items are not eligible for return unless a manufacturing defect was confirmed before installation.
8. Cancellations
Can I cancel my order?
Orders may be canceled before dispatch. Custom or special-order items cannot be canceled once processing begins.
9. Custom & Bulk Orders
Do you handle bulk or project orders?
Yes. Goldline supports bulk supply and project-based procurement with dedicated account management.
Can I request custom products?
Yes. Custom orders are subject to availability, lead time, and non-returnable conditions.
10. After-Sales Support
Do you provide after-sales support?
Yes. Our support team is available to assist with product inquiries, maintenance guidance, and service requests.
How do I contact customer support?
You can contact us via:
- Phone
- Website contact form
- Visit our showroom
11. Safety & Usage
Do you provide usage or care instructions?
Yes. Product care and usage instructions are provided during delivery or installation where applicable.
Who is responsible for proper product usage?
Customers are responsible for proper use, storage, and maintenance after delivery.
12. Policies & Updates
Can Goldline change its policies?
Yes. Goldline Nigeria Limited reserves the right to update its policies at any time. Updates will be published on our website.
Need More Help?
If your question is not listed here, our team is ready to help.
📞 Contact Goldline Nigeria Limited
📩 Send us a message
📍 Visit our showroom
Goldline Nigeria Limited — Quality Products. Professional Service. Trusted Support.
