Delivery Policy
Goldline Nigeria Limited
At Goldline Nigeria Limited, we are committed to delivering your products safely, efficiently, and on time. This Delivery Policy explains our delivery process, timelines, responsibilities, and important conditions related to product shipment.
By placing an order with Goldline, you agree to the terms outlined below.
1. Delivery Coverage
Goldline Nigeria Limited offers delivery services across Nigeria, subject to accessibility, road conditions, and security considerations.
Delivery availability may vary depending on:
- Customer location
- Product size and weight
- Order volume
- Stock availability
For remote or special locations, additional delivery arrangements may apply.
2. Delivery Timelines
Estimated delivery timelines are as follows:
- Lagos & Environs: 2 – 4 business days
- Major Cities Nationwide: 3 – 7 business days
- Remote Locations: 5 – 10 business days
Delivery timelines begin after payment confirmation and order processing. Public holidays, weather conditions, or unforeseen logistics issues may affect delivery schedules.
3. Delivery Fees
Delivery fees are calculated based on:
- Delivery location
- Product size and quantity
- Handling requirements
Delivery costs will be communicated and confirmed before dispatch.
Goldline reserves the right to adjust delivery fees due to changes in logistics or fuel costs.
4. Order Processing
Orders are processed after:
- Full payment confirmation
- Order verification
- Stock availability confirmation
Processing typically takes 1 – 2 business days before dispatch.
Custom or bulk orders may require additional processing time.
5. Delivery Method
Depending on the order, Goldline may use:
- Company-owned delivery vehicles
- Third-party logistics partners
- Specialized transport for heavy or fragile items
All products are carefully packaged to minimize damage during transit.
6. Inspection Upon Delivery
Customers are required to:
- Inspect items immediately upon delivery
- Confirm product quantity and condition
- Report any visible damage or missing items before signing the delivery note
Once the delivery note is signed, Goldline will not be liable for damages not reported at the point of delivery.
7. Damaged or Missing Items
If items arrive damaged or incomplete:
- Report the issue within 24 hours of delivery
- Provide clear photos or videos as evidence
- Contact Goldline customer support immediately
Verified cases will be resolved through replacement or refund in line with our Returns Policy.
8. Failed Delivery Attempts
If delivery fails due to:
- Incorrect delivery address
- Customer unavailability
- Refusal to receive items
The order may be returned to our warehouse.
Re-delivery will attract additional delivery charges.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery details
- Ensuring someone is available to receive the order
- Providing safe and accessible delivery locations
Goldline is not responsible for delays or losses caused by incorrect information supplied by the customer.
10. Installation vs Delivery
Delivery does not include installation unless:
- Installation service was explicitly requested and paid for
- Installation date was scheduled and confirmed
Installation and delivery may occur on separate dates depending on logistics.
11. Bulk & Project Deliveries
For bulk orders and construction projects:
- Delivery schedules may be staged or phased
- Dedicated logistics coordination may apply
- Special handling and offloading arrangements may be required
Project clients will receive customized delivery terms.
12. Force Majeure
Goldline shall not be held liable for delivery delays caused by:
- Natural disasters
- Civil unrest
- Government restrictions
- Road closures
- Events beyond our control
13. Delivery Confirmation
Delivery is considered complete when:
- Items are delivered to the provided address
- Delivery documentation is signed or acknowledged
Responsibility for the products transfers to the customer upon delivery confirmation.
14. Policy Updates
Goldline Nigeria Limited reserves the right to update or modify this Delivery Policy at any time.
Any changes will be published on our website and become effective immediately.
Need Assistance?
For delivery inquiries or support, please contact:
📞 Customer Support – Goldline Nigeria Limited
📩 Email or online contact form
📍 Visit our showroom
Goldline Nigeria Limited — Reliable Delivery. Quality Assured.
